FAQs

How can I ask a customer service question?

    Send us an email at contact@stellybelly.com and we will get back to you as quickly as possible.  Our customer support desk is open Monday - Friday from 9 AM - 5 PM, depending on the number of inquiries, customers should expect a response back from us within one business day. 

    What size do I need to buy for my child?

    Most will find our line tends to run on the generous side, but it may not always be true for your little one, for exact measurements and to ensure correct fit take a look at our size chart (LINK to size chart). If you have any other sizing questions you can email us at contact@stellybelly.com.

    How do I try out your awesome Facebook and Instagram auctions?

    Hop on over to our Facebook or Instagram pages and read our How To Bid article so you can join the fun! 

    When will my item ship?

      All website and regular auction items ship within three business days of payment receipt, and are processed during regular business days. Items will ship First Class with the United States Postal Service with a 2-5 day lead time. Monogrammed items have an additional lead time of up to three weeks.

      How much is shipping and handling?

      We charge Standard First Class USPS Shipping and Handling based on the product weight.  If you choose to upgrade your shipping additional charges will apply and can be selected at check-out. Orders with upgraded shipping that are received before 12:00pm CT will be shipped out the same day, provided the order is placed during regular business days. Upgraded shipping orders that are placed after 12:00pm CT will not ship until the following day.

      What is your return policy?

      Stellybelly does not accept any returns or exchanges. However, we want our customers to shop with confidence and love their purchases. If you ever receive an order that falls short of your expectations please email us at contact@stellybelly.com and we will work with you on a case-by-case basis to resolve any problems.

      Can I send you photos of my child in your adorable clothing?

      Yes!  We love seeing happy kids in our clothing, and your child could even be featured on our social media pages or our website.  Email your photos to media@stellybelly.com, post it to our Facebook wall, or tag us on Instagram (@StellyBelly1).

      How can I check the status of an order?

      You can check the status of your website order anytime by logging into your account. To access your account click the Login tab in the upper right corner of our home page.

      Can I change/cancel an order?

      Because we are extremely quick at packing and shipping orders we ask that you double confirm your order before placing. There is a small window to actually impact an order after it is placed. However, while we cannot guarantee it, we will always do everything we can on our end to accommodate any change or cancellation. If you realize something is incorrect after you place an order please title your email, “Order Change Request” and email it immediately to contact@stellybelly.com.

      Do you ship internationally?

      Currently we do not ship internationally.

      Do you charge sales tax?

      By law we are required to charge sales tax on all orders shipping to a Louisiana address. Orders shipping outside of Louisiana will not be charged tax.

      What do I do if I receive my order and there is a problem?

      Email us at contact@stellybelly.com and will work with you to resolve any issues.

      Am I able to pick-up an order at your warehouse?

      While we love to meet all of our customers, our warehouse does not accommodate pick-ups, no need to because shipping is free!