- How can I ask a customer service question?
Send us an email at email@example.com and we will get back to you as quickly as possible. Customer concerns are handled personally during regular business days 8am-5pm CST.
- What size do I need to buy for my child?
Most will find our line tends to run on the generous side, but it may not always be true for your little one, for exact measurements and to ensure correct fit take a look at our size chart (LINK to size chart). If you have any other sizing questions you can email us at firstname.lastname@example.org.
- How do I try out your awesome Facebook and Instagram auctions?
- What is your Flex Pay program?
Now we have a smarter way to pre-order new Stellybelly outfits! Pay half now, half when your outfits ship!
Flex Pay Info: Load your cart up, enter "FLEX" as your coupon code at checkout and this will reduce the cost of your Flex qualified items by 50%. Once items arrive at our warehouse for shipping we will send a second invoice for the remaining 50% for your items.
*Please note that all flex items will have a $2 processing fee per item that will be added to the final invoice.
*The first payment is a non-refundable payment.
*Applies only to Pre-Sale Collections
- When will my item ship?
All website and regular auction items ship within three business days of payment receipt, and are processed during regular business days. Items will ship First Class with the United States Postal Service with a 2-5 day lead time. Monogrammed items have an additional lead time of up to three weeks.
- How much is shipping and handling?
Standard First Class USPS Shipping and Handling is Free! If you choose to upgrade your shipping additional charges will apply and can be selected at check-out. Orders with upgraded shipping that are received before 12:00pm CT will be shipped out the same day, provided the order is placed during regular business days. Upgraded shipping orders that are placed after 12:00pm CT will not ship until the following day.
- What is your return policy?
Stellybelly does not accept any returns or exchanges. However, we want our customers to shop with confidence and love their purchases. If you ever receive an order that falls short of your expectations please email us at email@example.com and we will work with you on a case-by-case basis to resolve any problems.
- Can I send you photos of my child in your adorable clothing?
Yes! We love seeing happy kids in our clothing, and your child could even be featured on our social media pages or our website. Email your photos to firstname.lastname@example.org, post it to our Facebook wall, or tag us on Instagram (@StellyBelly1).
- How can I check the status of an order?
You can check the status of your website order anytime by logging into your account. To access your account click the Login tab in the upper right corner of our home page.
- Can I change/cancel an order?
Because we are extremely quick at packing and shipping orders we ask that you double confirm your order before placing. There is a small window to actually impact an order after it is placed. However, while we cannot guarantee it, we will always do everything we can on our end to accommodate any change or cancelation. If you realize something is incorrect after you place an order please title your email, “Order Change Request” and email it immediately to email@example.com.
- Do you ship internationally?
Currently our only international shipping option is Canada. If you would like to ship to Canada an extra surcharge of $15 is automatically applied at checkout. Free shipping only applies to addresses within the United States.
- Do you charge sales tax?
By law we are required to charge sales tax on all orders shipping to a Texas address. Orders shipping outside of Texas will not be charged tax.
- What do I do if I receive my order and there is a problem?
Email us at firstname.lastname@example.org and will work with you to resolve any issues.
- Where are you located?
We are located in the beautiful city of Allen, TX (just North of Dallas)
- Am I able to pick-up an order at your warehouse?
While we love to meet all of our customers, our warehouse does not accommodate pick-ups, no need to because shipping is free!